• For the optimal performance of the FactoryTalk AssetCentre system, computers running FactoryTalk AssetCentre Server, FactoryTalk AssetCentre Client, or FactoryTalk AssetCentre Agent are recommended to meet or exceed the following hardware requirements.

Type	Description	CPU	RAM
Operator Workstation	FactoryTalk AssetCentre Client	Intel® Core™ i5 Standard Power processor	4 GB
Engineering Workstation	FactoryTalk AssetCentre Client FactoryTalk AssetCentre Agent	Intel Core i5 Standard Power processor	8 GB
System Agent	FactoryTalk AssetCentre Agent	Intel Core i5 Standard Power processor	8 GB
Application Server	FactoryTalk AssetCentre Server	Small systems: Intel Core i5 Standard Power processor	8 GB
		Medium to large systems: Intel® Xeon® quad-core family processor	8 GB

FactoryTalk AssetCentre version 11.00.00 is compatible with the following Rockwell Automation products. For the latest compatibility information, refer to the Rockwell Automation Product Compatibility and Download Center.

FactoryTalk AssetCentre Server

• FactoryTalk Activation version 4.05.01 or later
• FactoryTalk Services Platform version 6.21.00 or later

FactoryTalk AssetCentre Client

• FactoryTalk Services Platform version 6.21.00 or later
• FactoryTalk Linx version 6.21.00 or later
• RSLinx Classic Lite version 4.21 or later
• STEP7 version 5.6 sp1
• (optional) RSLogix 5 version 8.00 or later, RSLogix 500 version 8.40 or later, RSLogix 5000 version 16 or later, Studio 5000 Logix Designer version 21 or later, FactoryTalk View Studio Enterprise version 12.00 or later, or any other version released as part of CPR 9 or later
• (optional) FactoryTalk View ME Transfer Utility version 12.00 or later if your system includes PanelView Plus and MobileView operator interfaces
• (optional) DriveExecutive Lite version 5.02 or later

FactoryTalk AssetCentre Agent

• FactoryTalk Services Platform version 6.21.00 or later
• FactoryTalk Linx version 6.21.00 or later
• RSLinx Classic Lite version 4.21 or later
• RSLogix 5000 Compare Tool version 3.40.01.118 or later
• UDC version 4.07 or later
UDC will be installed by default as FactoryTalk AssetCentre installation.

• FactoryTalk View ME Transfer Utility version 12.00 or later if your system includes PanelView Plus and MobileView operator interfaces
• DriveExecutive Lite version 5.02 or later
• For Disaster Recovery functions, the programming software for your devices MUST be installed on the agent computer.

Asset	Compatible Software	Version
PLC-5	RSLogix 5	8.00 or later
SLC 500, MicroLogix	RSLogix 500	8.40 or later
ControlLogix, CompactLogix	Studio 5000 Logix Designer	21.00 or later
	RSLogix 5000	16.00 or later
	RSLogix 5000 Compare Utility or Logix Designer Compare Tool	8.12
PanelView Plus, MobileView	FactoryTalk View ME Transfer Utility	12.00
	FactoryTalk Linx (formerly known as RSLinx Enterprise)	6.21
FactoryTalk View Site Edition	FactoryTalk View Studio Enterprise	12.00
Rockwell Automation drives	DriveExecutive Lite	5.02 or later
PowerFlex Drive	UDC	4.07

FactoryTalk AssetCentre has been tested on the following operating systems:

FactoryTalk AssetCentre Server

This version of FactoryTalk AssetCentre Server was tested on these 64-bit operating systems:

• Windows Server® 2019
• Windows Server 2016
• Windows Server 2012 R2

FactoryTalk AssetCentre Client and Agent

This version of FactoryTalk AssetCentre Client and Agent were tested on these 64-bit operating systems:

• Windows Server 2019
• Windows Server 2016
• Windows Server 2012 R2
• Windows® 10 Enterprise 2019 LTSC
• Windows 10 (v1903, v1909, v2004, and v20H2)

• Windows 7 (Enterprise Edition with Service Pack 1 and Professional Edition with Service Pack 1)

FactoryTalk AssetCentre Web Client

• For Windows Operating Systems:

• Android™ version 10
• iOS version 14.3

FactoryTalk AssetCentre Server

The following are minimum software requirements for FactoryTalk AssetCentre Server.

• Microsoft® Edge™ version 80 or later

SQL Server databases

FactoryTalk AssetCentre has been tested on the following SQL Servers:

• Microsoft SQL Server 2019
• Microsoft SQL Server 2017
• Microsoft SQL Server 2016
• Microsoft SQL Server 2014

FactoryTalk AssetCentre Client

The following are minimum software requirements for FactoryTalk AssetCentre Client.

• Microsoft Edge version 80 or later

• (optional) Editing software for Siemens S7 processors, such as SIMATIC Manager
• It is only required when using Disaster Recovery for Siemens S7 (S7-300/400 with STEP7 software).

FactoryTalk AssetCentre Agent

The following are minimum software requirements for FactoryTalk AssetCentre Agent.

• Microsoft Edge version 80 or later

• (optional) SIMATIC NET if you want to connect to Siemens S7 processors via MPI (Multi Point Interface) or PROFIBUS protocol
• It is only required when using Disaster Recovery for Siemens S7 (S7-300/400 with STEP7 software)

FactoryTalk AssetCentre Web Client

The following are minimum software requirements for FactoryTalk AssetCentre Web Client.

• Chrome™ browser version 87
• Apple® Safari® version 13.0.4
• Mozilla® Firefox® version 84
• Edge version 87

Windows 10 v1703 or later is the recommended operating system if running this software with a 2K or 4K High Resolution Display.

Rockwell Automation tests software products under a standard configuration of operating systems and antivirus software. For additional information see the Knowledgebase Document ID: PN24 - Rockwell Software Products and Antivirus Software.

To help meet secure system design requirements review these publications:

• Configure System Security Features User Manual (publication SECURE-UM001)
• System Security Design Guidelines (publication SECURE-RM001)
• Converged Plantwide Ethernet (CPwE) Design and Implementation Guide (publication ENET-TD001)

FactoryTalk AssetCentre version 11.00.00 has the following new and enhanced features:

• Archive Management of Change workflows augment system security
A new Archive Management of Change capability introduces electronic workflows to the Archive, augmenting the available security controlling asset check-in and check-out.

• Improve system security with Microsoft service accounts
FactoryTalk AssetCentre uses Microsoft service accounts including virtual account, Managed Service Account (MSA), and group Managed Service Account (gMSA) to access Microsoft SQL server.

• Refreshed and updated Asset Inventory capability
• View version lifecycle metadata about Rockwell Automation devices located on the plant floor, or in the asset tree.
• Asset characteristic filtering refines the asset inventory view to show only devices meeting specific criteria.
• Improved look-up algorithm increases success rate when retrieving asset metadata from the Rockwell Automation Product Compatibility and Download Center.

• Schedule Searches optimizations
• Scheduled search results can be exported as a Comma Separated Values (CSV) file.
• Prevent email notifications when there are no search results through Search configuration.

• FactoryTalk AssetCentre web client improvements
• Information in the Event, Audit, and Diagnostics log views can be filtered.
• Columns in the Event, Audit, and Diagnostics log view can be resized.

• Re-organizing the Asset catalog
• Moved less commonly used assets ABB Robot, FANUC Robot, and RA Drive to a new Legacy Device Items group.

• Improved Disaster Recovery diagnostics
• Diagnostic event identifies the specific missing version of Logix when preventing a successful controller backup task.
• Diagnostic event recording a Disaster Recovery schedule termination contains more detail regarding halted schedule.

• Improvements to Archive capability
• New security permission to force comment on Check-out
• AssetCentre Working Folder allows Windows environment variable to be used, for example, “%userprofile%”.

• In FactoryTalk AssetCentre version 11.00.00, vulnerabilities that may cause arbitrary command execution, SQL injection, or remote code execution by unauthenticated attackers are fixed. For more information, see Knowledgebase Document ID: PN1559 - FactoryTalk AssetCentre Vulnerable to Arbitrary Code Execution.

• All users from remote devices have permission to access the Attachments folder under C:\Program Files (x86)\Rockwell Software\AssetCentre Server. First identified in FactoryTalk AssetCentre version 10.00.00. [Jira 990905]

In this release, only SYSTEM, Administrators, and IIS_USERS have the permissions to access it.

• When opening the Backup Configuration dialog box through FactoryTalk Directory to configure the FactoryTalk logon password and Encrypt file contents password, those credentials can be intercepted by the password-cracking tools. First identified in FactoryTalk AssetCentre version 10.00.00. [Jira 990827]

In this release, the asterisk passwords are displayed with 15 characters by default and password interception is prevented.

• Running an Asset Extended Property search failed on FactoryTalk AssetCentre Web Client. First identified in FactoryTalk AssetCentre version 10.00.00. [Jira 989379]

In this release, an Asset Extended Property search can be run successfully through FactoryTalk AssetCentre Web Client.

• The messages from AutoIt script cannot be logged to FactoryTalk AssetCentre database. First identified in FactoryTalk AssetCentre version 10.00.00. [Jira 1017719]

In this release, the messages from AutoIt script can be logged to FactoryTalk AssetCentre database successfully.

• After running a Backup and Compare schedule for PowerFlex drives, the number of differences reported in the compare results email does not match the differences reported in the CSV file attachment. First identified in FactoryTalk AssetCentre version 10.00.00. [Jira 747999]

In this release, the reported number of differences match.

• When performing check-in of a file containing XML file with special characters the system will report an error. First identified in FactoryTalk AssetCentre version 10.00.00. [Jira 39473]

In this release, performing file check-in succeeds.

• When running a schedule with many assets (for example, 500 assets), the Agent status will not be displayed correctly in the Agent Groups view. First identified in FactoryTalk AssetCentre version 10.00.00. [Jira 289723]

  There is currently no workaround for this problem.

• When a Logix5000 Controller device is added to an existing container that is part of a Change Detect schedule, the new Logix5000 Controller device is not added to the schedule. First identified in FactoryTalk AssetCentre version 9.00.00. [144020]

  To avoid this problem, move the newly added Logix5000 Controller device out of the container and add it back again.

• When launching FactoryTalk AssetCentre client, the system does not display a warning about activation licenses that will soon expire or have expired. First identified in FactoryTalk AssetCentre version 10.00.00. [Jira 476394]

  There is currently no work around for this anomaly.

• When performing a remote installation of the FactoryTalk AssetCentre Client or Agent, it is not possible to remotely open the HTML-based Release Notes or online Help using the Microsoft Edge browser. First identified in FactoryTalk AssetCentre version 10.00.00. [Jira 562034]

  To avoid this problem, use a different browser such as Chrome or Internet Explorer.

• When repairing a FactoryTalk AssetCentre Agent installation on a computer upon which .NetFramework 3.5 is not installed, the installation user interface does not reflect the correct status of both the Tools check box and its sub-items’t. First identified in FactoryTalk AssetCentre version 10.00.00. [Jira 489044]

  To resolve this problem, manually select the Tools check box or its sub items'.

• When running a Disaster Recovery schedule for Allen-Bradley Logix5000 Controller, the compare PDF report cannot be generated to FactoryTalk AssetCentre Desktop Client if no differences are detected. First identified in FactoryTalk AssetCentre version 11.00.00. [Jira 3173223]

Corrected in FactoryTalk AssetCentre version 13.00.00.

• When repairing a FactoryTalk AssetCentre Custom installation on a computer, the installation user interface does not show the correct status of both the Tools check box and its sub-items’. First identified in FactoryTalk AssetCentre version 11.00.00. [Jira 1046685]

• If you edit the addressing property of a Logix Controller asset that is participating in an active Change Detect schedule, the asset task status will become "Communication error-retrying" when monitoring the schedule execution in the Schedule view. This condition does not produce an error in the FactoryTalk AssetCentre Event Log. First identified in FactoryTalk AssetCentre version 4.10.00. [Jira 1418314]

• If Anonymous Authentication is turned off when installing, or before upgrading to, FactoryTalk AssetCentre v11.00, the network connection between FactoryTalk AssetCentre Agents and Server will be lost. First identified in FactoryTalk AssetCentre version 11.00.00. [Jira 1184590]

  To avoid this problem, do the following:

  1. Open Internet Information Services (IIS) Manager.
  2. Expand the {computer name} > Sites > Default Web Site > Rockwell Software.
  3. Select AssetCentre.
  4. In Feature View, select Authentication, and then turn on Anonymous Authentication.

• When performing Archive version to version compare of a DNO file associated with a PowerFlex 755, an error message appears. First identified in FactoryTalk AssetCentre version 9.00.00. [Jira 1285794]

  To resolve this problem, do the following:

  1. Using the FactoryTalk AssetCentre Client, check out and open the DNO file.

  2. Go online with the target PowerFlex 755 device.

  3. Close the DNO file, and check in the DNO file.

• When updating an earlier version FactoryTalk AssetCentre Server with SSL enabled to version 11.00.00, failure to restart the computer using either the Restart Now or Restart Later in the installation user interface, prevents the FactoryTalk AssetCentre Client from launching. First identified in FactoryTalk AssetCentre version 11.00.00. [Jira 1046534]

  To resolve this problem, you can do the following steps:

  1. Open the Server Settings utility.

  2. In the Configure Server Settings Utility window, clear the Use the secure communication channel check box, and then select the Apply button.

  3. Reselect the Use the secure communication channel check box, and then select the Apply button.

  4. Select OK.

• If your Microsoft SQL server uses Windows Authentication as the server’s authentication mode and subsequently install FactoryTalk AssetCentre server using a Managed Service Account to access the SQL Server, then the Archive Management of Change capability cannot function properly. First identified in FactoryTalk AssetCentre version 11.00.00. [Jira 1224432]

Corrected in FactoryTalk AssetCentre version 13.00.00.

• When using the silent or unattended setup to upgrade FactoryTalk AssetCentre version 8.00.00 or later, if any of the additional software components’ version (for example, Logix Designer Compare Tool) on the computer is equal to or higher than the version you will upgrade to, the upgrade will fail. First identified in FactoryTalk AssetCentre version 11.00.00. [Jira 1444198]

  To avoid this problem, you can do one of the following:

  • Upgrade FactoryTalk AssetCentre version 8.00.00 or later using the Setup wizard.

  • Enter /IgnoreWarning when upgrading FactoryTalk AssetCentre version 8.00.00 or later using the silent or unattended setup.

    Example:

    C:\Users\Administrator\Desktop\11.00.00-FTAssetCentre-DVDD\Setup.exe /Q /IAcceptAllLicenseTerms /AutoRestart /SetupLanguage=ENU /Product="AssetCentre Server" /SerialNumber=2740J00396 /ProductKey=RYN62-LWBQ6 /Version=11.00.00 /InstallDrive=D: /SqlServer="(local)" /DirectoryServer=FTDIRECTORY/ IgnoreWarning

• When a large binder, more than 1GB in total size, is being promoted in the Archive, running an Archive Check In and Check Out Status search schedule will fail. Once the promotion is completed the schedule can be executed successfully. First identified in FactoryTalk AssetCentre version 9.00.00. [Jira 1309942]

  There is currently no workaround for this anomaly.

• While a change detect schedule is monitoring the system, going online with a Logix controller to modify the controller configuration (for example, changing the tag values or adding a controller tag) with Studio 5000 Logix Designer will cause the same change detect report to be added to the Event log multiple times. First identified in FactoryTalk AssetCentre version 9.00.00. [Jira 39477]

• If running the FactoryTalk AssetCentre Client on Windows 10 version 1903, when opening a PowerFlex drive Backup & Compare comparison report (CSV file) in the Event Log, an error message appears. Please note Windows 10 version 1903 reached Microsoft End of Service on 8.Dec.2020. First identified in FactoryTalk AssetCentre version 10.00.00. [Jira 1285815]

  To avoid this problem, configure the default application to open the CSV file via the operating system Settings > Apps > Default apps. Notepad.exe is recommended

• Web-based installation of the FactoryTalk AssetCentre Agent or Client is only supported through Microsoft Internet Explorer. First identified in FactoryTalk AssetCentre version 11.00.00. [Jira 1024376]

• A Disaster Recovery schedule task will fail with a communication error when a ControlLogix asset’s Addressing Info communication path is set using FactoryTalk Linx and the ACD file being used as the Archive master version contains a default communication path set using RSLinx Classic. First identified in FactoryTalk AssetCentre version 10.00.00. [Jira 395662]

• Cannot access FactoryTalk AssetCentre Web Client with Safari in private mode on iOS devices. When using Safari in private mode on an iOS device, an attempt to log on to the FactoryTalk AssetCentre Web Client, an error message displays and cannot be closed. First identified in FactoryTalk AssetCentre version 7.00.00. [44752, 359324]

• When performing an Asset Inventory WMI to scan the software, with the Changes only option selected, the scan can not detect installation changes for applications that do not maintain installation information (for example, you uninstall the software today and then install it on another day). First identified in FactoryTalk AssetCentre version 7.00.00.[358777]

  There is currently no work around for this anomaly.

• Cannot modify or uninstall the software FactoryTalk AssetCentre Client or FactoryTalk AssetCentre Agent application by double-clicking Setup.exe in the installation package and selecting AssetCentre Custom Installation. First identified in FactoryTalk AssetCentre version 8.00.00. [46429]

  To modify or uninstall the software components, go to the Programs and Features list of the Control Panel.

• When configuring a PanelView asset's Addressing Info, if a device other than a PanelView is selected, several extraneous error messages may display. First identified in FactoryTalk AssetCentre version 9.00.00. [Jira 242271]

  To avoid this problem, choose the proper device type when configuring the Addressing Info of a PanelView asset.

• A PanelView Plus or MobileView Disaster Recovery schedule will fail with a communication error message, if the Address Info is not set for the device using FactoryTalk Linx Browser located on the FactoryTalk AssetCentre agent computer. First identified in FactoryTalk AssetCentre version 10.00.00. [Jira 395652]

  To avoid this problem, after configuring the Addressing Info property of a PanelView Plus asset or a MobileView asset, the user must browse for the device in FactoryTalk Linx Browser from the FactoryTalk AssetCentre agent computer when the agent computer is not collocated with the FactoryTalk AssetCentre client.

• When the Report Incremental Differences option is enabled for a Logix 5000 controller asset within a Disaster Recovery schedule, the task will fail if the controller firmware version does not match the firmware version of the ACD file associated with the Incremental Checkpoint label. First identified in FactoryTalk AssetCentre version 10.00.00. [Jira 806906]

  To avoid this problem, you can do the following steps:

  1. After upgrading or downgrading a Logix 5000 controller’s firmware, open the FactoryTalk AssetCentre archive to check in the ACD file that matches Logix 5000 controller firmware version.

  2. Select Add Label to move the Incremental Checkpoint, and then select the Allow reuse of existing labels check box.

  3. In the Label box, enter the label name exactly as Incremental Checkpoint.

     The Disaster and Recovery schedule will now run successfully.

• FactoryTalk AssetCentre has limited support for 4K displays, when display scaling is greater than 100%. First identified in FactoryTalk AssetCentre version 10.00.00. [Jira 355367]

  To avoid this problem, set the display scaling to 100% and restart the computer.

• When uninstalling FactoryTalk AssetCentre Agent, FactoryTalk AssetCentre Agent will remain in the Control Panel, Add/Remove until all supporting applications (for example, RSLogix 500) are also removed. First identified in FactoryTalk AssetCentre version 10.00.00. [Jira 488955]

  To resolve this problem, uninstall all software installed together with FactoryTalk AssetCentre Agent 10.00.00 installation and then it will be removed.

• When repairing a FactoryTalk AssetCentre Agent installation on a computer upon which Logix Designer Compare Tool is not installed, FactoryTalk AssetCentre will generate a nuisance warning message indicating that Logix Designer Compare Tool requires that Microsoft .NET Framework 3.5 to be installed. First identified in FactoryTalk AssetCentre version 10.00.00. [Jira 566002]

  This issue currently has no workaround. The behavior does not adversely impact the FactoryTalk AssetCentre Agent installation repair process.

FactoryTalk AssetCentre version 11.00.00 has the following changes in functionality since the last release:

• A new Archive Management of Change capability introduces electronic workflows to the Archive, augmenting the available security controlling asset check-in and check-out.

• Starting from version 11.00.00, it is recommended to use Microsoft service accounts including virtual account, Managed Service Account (MSA), and group Managed Service Account (gMSA) to access Microsoft SQL server.

The following are the application notes for FactoryTalk AssetCentre version 11.00.00.

Impact of Microsoft deprecating VBScript

Microsoft announced the phased deprecation of VBScript in 2024. VBScript is now an optional feature beginning in Windows 11 24H2 and Windows Server 2025. Many FactoryTalk software products released before September 1, 2026, use VBScript during installation. 

FactoryTalk AssetCentre versions 16.00.00 and earlier require VBScript for installation. Installation will fail if VBScript is not enabled.

To mitigate the problem, enable VBScript manually. For more information, see the Knowledgebase Document ID: IN41397 - Impact of Microsoft deprecating VBScript. FactoryTalk software products released after September 1, 2026, no longer rely on VBScript.

Disaster Recovery schedule tasks fail with Device Not Found recorded in the FactoryTalk AssetCentre Event log

When a Logix controller asset’s Addressing property was configured using RSLinx Classic, Disaster Recovery schedule tasks may start failing with Device Not Found recorded in the FactoryTalk AssetCentre Event log.  Rebooting the FactoryTalk AssetCentre Agent(s) will temporarily address the error; however, the task failures will eventually return.

This behavior is addressed in a RSLinx Classic patch. See technote BF27867 for additional details.

Secure communication with TLS and SSL protocols

Windows implements SSL and TLS through Schannel Security Support Provider (SSP). The Schannel SSP implementation of the TLS and SSL protocols use algorithms from a cipher suite to create keys and encryption information. Starting from FactoryTalk AssetCentre version 9.00, the operating system's capability is used to automatically filter out the unsecure ciphers.

• For all cipher suites listed for different operating systems, refer to Cipher Suites in TLS/SSL (Schannel SSP).

• If you have a preference on the cipher suites and need to customize the priorities in group policy, refer to Prioritizing Schannel Cipher Suites.

• To enable or disable specific ciphers in the registry, refer to How to restrict the use of certain cryptographic algorithms and protocols in Schannel.dll.

VeriSign Universal Root Certification Authority certificate

If the VeriSign Universal Root Certification Authority certificate does not exist on the local computer, the certificate is installed while installing Rockwell Automation software. Use Microsoft Management Console (MMC) to view the certificate in Console Root > Certificates (Local Computer) > Trusted Root Certification Authorities > Certificates.

Unattended or silent install

Use command-line parameters to perform an unattended or silent installation of the software.

Command-line parameters

The following table identifies the installation command-line parameters. Command-line parameters are

case-insensitive. However, if a specified value includes a space, be sure to enclose the value in quotation marks (for example, "value with spaces").

Error codes

The following table identifies the error codes that can be returned by an installation.

FactoryTalk AssetCentre Client

• All FactoryTalk AssetCentre clients must have identical RSLinx Classic communication driver configurations.

• When performing backups or backup and compares on Generic FTP devices containing subdirectories, the FTP device must support both the "DIR" and "ls" commands.

• To verify, use the Command Line Prompt to log onto the FTP device. Once logged in, type DIR and press Enter, and then type ls and press Enter. You should see the same results for each command issued.

FactoryTalk AssetCentre Agent

• The agent installation now provides the ability to create and set security credentials needed for secured Logix editors.

  Note: This configuration step can be skipped during installation. If skipped, you may configure it manually later.

  For details, see the Installation Guide, chapter "Install FactoryTalk AssetCentre agents", section "Configure for security-enabled RSLogix family software".

• If you enable the security option for RSLogix 5, which is used by the FactoryTalk AssetCentre Recovery agent, you must install a service patch.

For details, see Knowledgebase Document ID: BF20056 - RSLogix 5 7.x Patch for comms path getting erased, which breaks FactoryTalk AssetCentre.

• If you enable the security option for RSLogix 500 using a version prior to 8.10, which is used by the FactoryTalk AssetCentre Disaster Recovery agent, you must install a service patch.

For details, see Knowledgebase Document ID: BF20057 - RSLogix 500 7.20/8.00 Patch for comms path getting erased, which breaks FactoryTalk AssetCentre.

• FactoryTalk AssetCentre agents belonging to the same agent group must meet the following requirements:

• Have identical RSLinx Classic and FactoryTalk Linx (formerly known as RSLinx Enterprise) communication driver configurations.

• Be able to communicate with all assets configured for use with that agent group.

• Have all programming software products installed that are required by the assets configured for use with that agent group.

  For example, if an agent group supports both SLC 500 and Logix 5000 controllers, then each agent belonging to that agent group must have both RSLogix 500 and the appropriate version of RSLogix 5000 or Logix Designer installed.

The amount of clients, agents, and agent groups qualified within one FactoryTalk AssetCentre system

The following is the amount of clients, agents, and agent groups qualified within one FactoryTalk AssetCentre system at the same time. More clients, agents, or agent groups running will impact the system performance.

• Client: 150

• Agent: 50

• Agent groups: 50

• Agent computers in each agent group: 5

Considerations for generating large PDF reports

Generating very large PDF reports may result in generation failures, incomplete report content, or reports that cannot be opened. Common factors that can affect large PDF report generation include:

• System resources and environment

  Available memory and system conditions can affect the successful generation of large reports.

• Content complexity

  Reports that contain significant differences between versions or a large number of tags require additional processing resources.

To help avoid problems when generating large PDF reports:

• Upgrade to FactoryTalk AssetCentre version 16.00.00 or later.

• For large Logix 5000 compare reports, consider clearing the All Tag Values option in the Compare Options dialog.

• If an asset inventory scan fails because of a large number of changes, run a backup task to establish a new baseline.

Use FactoryTalk Linx to browse Logix 5000 controllers of firmware revision 38.00 or later

Beginning with the version 38.00 firmware release, Logix 5000 controllers running firmware revision 38.00 or later can only be browsed using FactoryTalk Linx. RSLinx Classic cannot be used to browse controllers with these newer revisions in Studio 5000 Logix Designer nor FactoryTalk AssetCentre. The following table illustrates communication software support:

After upgrading an existing FactoryTalk AssetCentre system from an earlier version to version 16.00 and later, scheduled backup, backup and compare, and source code validation tasks will fail when:

• A Logix 5000 controller originally added to the asset tree using RSLinx Classic is later updated to firmware revision 38.00 or later.

• A Logix 5000 controller of firmware revision 38.00 or later is added to the asset tree via the import tool, and that controller was browsed using RSLinx Classic.

To resolve this problem, follow the steps to configure FactoryTalk Linx to browse Logix 5000 controllers:

1. In FactoryTalk AssetCentre Client, select Design.

2. In the asset tree, right-click the Allen-Bradley Logix 5000 Controller asset, and then select Properties.

3. In the Addressing Info box, select the browse button.

4. In the Network Browser list, select FactoryTalk Linx.

5. Find and select your device from the device list.

6. Select OK.

Synchronizing life-cycle information with the Rockwell Automation life cycle website

To synchronize life-cycle information, the FactoryTalk AssetCentre server and client communicate directly with the Rockwell Automation life cycle website. To enable this function, ensure that the external address https://api.rockwellautomation.com is accessible by the FactoryTalk AssetCentre server and client.

Synchronize life-cycle information in the FactoryTalk AssetCentre server and client with the data on the Rockwell Automation life cycle website. For more information about securely accessing the Rockwell Automation lifecycle website from your OT zone-based FactoryTalk AssetCentre Server, please refer to this document Cloud Connectivity to a Converged Plantwide Ethernet Architecture https://literature.rockwellautomation.com/idc/groups/literature/documents/td/enet-td017_-en-p.pdf  in Rockwell Automation Literature Library.

FactoryTalk Directory asset compare

Differences are always found between two FactoryTalk Directory backup files after a Backup and Compare schedule, even though no changes are made to the FactoryTalk Directory. This is because the BAK files include timestamp information, which is detected as a difference during the binary compare of the backup files.

Event Log Attachment Extractor

The Event Log Attachment Extractor utility cannot properly extract event log attachments in the following two cases:

• For Backup and Compare schedules that compare both backup data and configuration data, the event log attachment of the configuration data cannot be extracted by the Event Log Attachment Extractor utility.

• When running a Backup and Compare schedule on the Generic FTP device with a custom compare engine, only the last compare report attachment can be extracted.

About Microsoft SQL Server 2012 Express Edition with Advanced Services (x64)

FactoryTalk AssetCentre v6.10 or higher supports Microsoft SQL Server Express. Some FactoryTalk AssetCentre catalog numbers contain Microsoft SQL Server 2012 Express Edition with Advanced Services (x64), which is a free and unlicensed edition of Microsoft SQL Server. This is intended for storing the FactoryTalk AssetCentre database. SQL Server 2012 Express Edition with Advanced Services (x64) has the following limitations:

• 10GB database size limit

  Tip: FactoryTalk AssetCentre 6.1 or higher has capabilities for managing database size.

• 1GB memory limit for SQL Server database engine

• 4GB memory limit for reporting services

• Maximum compute capacity limited to the lesser of 1 socket or 4 cores

• No SQL agent services

• No integration services

• No business intelligence tools

• No SQL profiler

• Limited reporting services capabilities

FactoryTalk AssetCentre also supports other versions of SQL Server as described in this Release Notes.

You may upgrade to Microsoft SQL Server 2012 Standard Edition, which is a licensed edition, by purchasing from the following list of Rockwell Automation catalog numbers:

• 9319-DBSVRCALENE - FactoryTalk Database License Server Client Access License (CAL)

• 9319-DBADCALENE - FactoryTalk Database License 1 CAL

• 9319-DBCOR4ENE - FactoryTalk Database License 4 Core

• 9319-DBADCOR2ENE - FactoryTalk Database License 2 Core

The licenses in the previous catalog numbers can be used only with Rockwell Automation products, including FactoryTalk AssetCentre. More information on SQL Server licensing with Rockwell Automation products can be found in Knowledgebase Document ID: IN31446 - FAQ: Using Microsoft SQL Server with Rockwell Automation FactoryTalk Products.

Alternatively, you may purchase licenses for a supported version and edition of SQL Server from Microsoft. A complete comparison of SQL Server 2012 Editions can be found here: https://technet.microsoft.com/en-us/library/cc645993(v=sql.110).

Install product updates

For the latest Product Updates and Patch information, refer to Knowledgebase Document ID: QA15600 - FactoryTalk AssetCentre Patch Roll-up for 3.0 and later.

You can subscribe to be notified when new product updates, or patches are released via the Knowledgebase by clicking below the Knowledgebase answer title.

To directly download software or firmware updates, and patch roll-ups, go to Product Compatibility and Download Center http://www.rockwellautomation.com/compatibility/#/scenarios.

Security requirements

For information on the security considerations when using Rockwell Automation products, including

• File extensions created by Rockwell Automation software, firewall rules, and service dependencies, see Knowledgebase Document ID: PN826 - Security considerations when using Rockwell Automation Software Products.

• TCP/UDP ports used by Rockwell Automation products, see Knowledgebase Document ID: BF7490 - TCP/UDP Ports Used by Rockwell Automation Products.